Horizon

What is Horizon?

Horizon is a complete business communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.

It offers a range of business-focused features with an emphasis on control and administration through the web that takes the burden away from your customer’s IT team. Local administrators manage and configure the system according to the organisation’s needs. Employees can then manage their calls easily and effectively, so maximising individual productivity.


Intro to Horizon for channel partners video

An introduction to Horizon for Channel Partners

Can I sell Horizon to any business?

Hosted service guide

Yes, of course! It's a reliable, proven service, which with our jargon-free approach to telephony and only a minimal capital outlay required, makes it suitable for any size of organisation that wants to improve its productivity and image. By switching to Horizon your customers can immediately benefit from a more flexible and cheaper phone service.

Horizon is cloud-based and accessed via a web-based portal so there are no PBX maintenance costs for your customers to worry about. It enables full integration between a customer’s fixed and mobile estates and you’re always going to win the ‘cost of ownership’ argument thanks to inclusive calls to UK 01, 02 and 03 numbers.

Horizon Call Centre

Horizon Call Centre is a cloud-based service with an extensive range of inbound call centre capabilities that can be configured and managed via an easy-to-use web portal.

An extension to our Horizon hosted telephony platform, this add-on service enables businesses to easily manage their call centre environments, boost productivity of call centre agents and the overall efficiency of their call centre and help them deliver a first-rate service to their customers. 

Horizon Call Centre is ideal for any business that receives inbound calls; for example those with sales teams, help desks, accounts departments, receptionists or customer service representatives, right through to more formal inbound call centre environments.

Download our Horizon Call Centre datasheet

Product family

The benefits of Horizon

Horizon is delivered as a one-stop, end-to-end solution and we provide everything from handset to access to core network. This means you’ll never get caught in the middle between your voice provider and your data provider, which will save you and your customers both time and hassle.

  • Horizon is a true fixed / mobile converged solution
    Saves your customers money and improves interoperability between mobiles and fixed telephones with extremely competitive on-net rates over a business grade network
  • It's great to sell and encourages retention
    Horizon provides you with a high-margin, very sticky service that is differentiated from other offerings through seamless-integration with a wide range of fixed and mobile products and services. Horizon gives your customers a service that will grow with them, save them money and add the kind of flexibility and functionality that make a real difference to productivity and image
  • There's a strong market demand for Horizon
    The rapid growth of high-speed broadband and Ethernet, SIP trunking and wireless telephony products means that Horizon delivers the perfect platform for any business wishing to take advantage of flexible working locations for its staff. To put this into context, a recent forecast by analysts, illume research predicted that the hosted VoIP market would be worth over £530 million during 2017 from an estimated £250M in 2013
  • Horizon is future-proof
    Horizon’s ongoing development includes the addition of new features, upgrades to existing features and optional integration with third-party applications. Product development is managed by our in-house team and we actively seek input from our Channel Partners when it comes to discovering new ways to keep Horizon at the forefront of hosted IP telephony
  • It offers price flexibility
    Take advantage of free call termination to UK fixed destinations, including 01, 02 and 03 number ranges. This unique pricing initiative means you can offer a fixed-price solution to your customers, which helps you secure long-term deals by moving the conversation from price, to the business benefits of IP telephony. If you prefer it, you can set the price your customer pays and this flexibility creates a uniquely-differentiated proposition giving you a significant edge
  • It's reliable
    Horizon is a highly reliable and scalable system. We provide full support including training, number porting, provisioning and 24/7 UK-based assistance giving you complete peace of mind

Hot topics

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Yes of course! We provide face to face as well as online and video training to help our Channel Partners sell, provision and install our products.

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With only a minimal capital outlay required, Horizon is suitable for any size of business looking to improve its productivity and image.

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Our free fraud management service available through Horizon and Gamma SIP Trunks protects you and your customers from fraudulent activity from endpoints that have fallen victim to hacking or excessive unauthorised call spends.

 The free fraud management service gives you:

  • Pre-set individual call limits against specific endpoints or users
  • Automatic call barring where thresholds are breached
  • Exclusive access through the Gamma Portal, under your direct control and without requiring input from Gamma
  • Peace of mind that you will not be responsible for any fraudulent over-spend above the configured threshold limit
Hot topic

Call quality, as with any communications system, is clearly dependent on the underlying access available.

Our network was conceived and engineered specifically for business users, so with our Converged Ethernet and Broadband products delivering the service to your locations, you can be assured of great voice quality, underpinned by some of the most stringent SLAs in the business. 

Here are some of ways we ensure network quality for your customers :

  • Extensive monitoring of all elements and metrics within the call path both TDM and IP including but not limited to, Post Dial Delay (PDD), Answer to Seize Ratio (ASR), Network Efficiency Ratio (NER), Mean Opinion Score (MOS), Perceptual Analysis of Speech Quality (PESQ) Score, Call Closure and Error codes for C7 and SIP signalling, Jitter, Latency, Packet Loss, Trunk and Circuit occupancy, uptime and trends
  • Proactive call testing and analysis for all platforms and services
  • Appropriate and timely alerts of potential issues and ‘hot spots’ to our 24x7 Network Operations Centre
  • Review of external and internal reports including customer feedback via support desks
  • Strict Change Control and Release Management process aligned with our suppliers and carrier partners to prevent related quality or service issues
  • Oversight through a monthly Quality Steering Group meeting chaired by our CEO that includes input output from our regular Platform Service Reviews, Capacity Management, Information Security and Business Continuity forums

Solving business issues

Here are just some of the current business issues we encounter with our customers where we can really help.

Business issue

With only a minimal capital outlay required, a reliable and proven service and a jargon-free approach to telephony and communications, Horizon is suitable for any size of organisation that wants to improve its productivity and image. By switching to Horizon your customers can immediately benefit from a more flexible and cheaper phone service. 

Business issue

Horizon is cloud-based and accessed via a web-based portal so there are no PBX maintenance costs for your customers to worry about. It enables full integration between a customer’s fixed and mobile estates and you’re always going to win the ‘cost of ownership’ argument thanks to inclusive calls to 01, 02 and 03 number ranges.


STL talks to Horizon video

STL talks Horizon