ADSL Broadband

“Supporting our customers is integral to our business, Gamma’s broadband support tools enable us to have full visibility of connections enabling us to offer end to end support to our clients.“

Simone Williams
Operations Manager - RTF Networks

Our ADSL Broadband is a family of superfast internet access products based on the latest ADSL, ADSL2+ and Annex M technologies delivering downstream speeds of up to 24Mbps. Connecting directly into BT's 21CN access network, Gamma provides high-quality business products to meet your customers' differing bandwidth and usage needs.


Woman on computer

How does it work?

We deliver services direct from our own network, providing the performance and resilience that business broadband users demand. We have coupled our core Next Generation Network with BT's Next Generation Access network to supply a set of business-grade broadband products engineered to the highest standards.

All our services are ordered and managed easily, quickly and securely online via the Gamma Portal.


Who do you sell it to?

Gamma Broadband is the ideal solution for:

  • SoHo (Small Office Home Office) workers
  • Start-up businesses
  • Medium-sized enterprises

ADSL Broadband supports time-critical and essential business services that require reliable business-grade broadband.

We believe Channel Partners look for the following key things in a broadband supplier:

  • Service reliability
  • Value for money
  • UK-based telephone support
  • Service speeds
  • Diagnostic tools available online to help improve customer service 

Gamma Broadband uses the latest ADSL technologies to provide reliably fast services and is great value for money.

Want to know more? Contact us today

Product family

The benefits of ADSL Broadband

We’ve designed our broadband services for the Channel Partner market to meet the needs of all business users. Our services are ideal for home workers, offices or start-up businesses, with availability to over 99.5% of the UK and a range of speeds that optimises what’s available in the local area.

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Our network was conceived and engineered specifically for business users. This means that at peak times, your customers’ time and business-critical applications will always be prioritised and will never compete with bandwidth-hungry residential circuits.

Quality is assured through :

  • Extensive monitoring of all elements and metrics within the call path both TDM and IP including but not limited to, Post Dial Delay (PDD), Answer to Seize Ratio (ASR), Network Efficiency Ratio (NER), Mean Opinion Score (MOS), Perceptual Analysis of Speech Quality (PESQ) Score, Call Closure and Error codes for C7 and SIP signalling, Jitter, Latency, Packet Loss, Trunk and Circuit occupancy, uptime and trends
  • Proactive call testing and analysis for all platforms and services
  • Appropriate and timely alerts of potential issues and ‘hot spots’ to our 24x7 Network Operations Centre
  • Review of external and internal reports including customer feedback via support desks
  • Strict Change Control and Release Management process aligned with our suppliers and carrier partners to prevent related quality or service issues
  • Oversight through a monthly Quality Steering Group meeting chaired by our CEO that includes input output from our regular Platform Service Reviews, Capacity Management, Information Security and Business Continuity forums
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Business broadband makes up a small percentage of all UK broadband users; however, some of our competitors also have large numbers of residential users and have no choice but to share the bandwidth they have in their core network with business users.

With bandwidth-hungry video streaming accounting for a growing percentage of internet bandwidth it's important to understand the impact residential usage can have on the availability of bandwidth to businesses using the same provider.

We're different because we're 100% focused on delivering quality business broadband services, meaning because we don't provide services to residential customers. It means you can be assured that your customer is getting the best quality service in the market and won't have to endure painfully slow connectivity every time the kids get home from school!

 

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So you can get through to the right support first time, every time.

Each of Gamma’s support teams is UK-based, meaning that you never wait in a call queue only to be told you’re through to the wrong department. We have a simple and intuitive inbound management system that enables you to get through to our well-trained and knowledgeable staff each of whom understand the importance of quick and effective resolution.

Hot topic

Every 3-4 years is an opportunity to change a router and make sure that you reduce the average age of the estate of routers in the field. Why? Because new routers are now available with stronger signal strength, which means they perform effectively over wider distances and can also penetrate thicker walls. These devices are generally running 24/7 and gathering dust, once they start failing after a certain age their performance will not improve.

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Are there cheaper alternatives available to customers who originally bought broadband more than six years ago and may be on older and slower products? With speeds and quality of service changing all the time it’s always worth reviewing the opportunity in your existing customer estate to maximise the available speeds and improve their service quality. 

 

Solving business issues

Here are just some of the current business issues we encounter with our customers where we can really help.

Business issue

Because Gamma broadband is available to over 99.5% of the premises in the UK. We offer a range of broadband products at very competitive prices. This means that we have coverage to match any of our competitors and prices that allow us to compete favourably.

Business issue

Gamma only does business in the Channel Partner market and this allows us to concentrate fully on meeting business needs and requirements. Many other ISPs have a mixture of residential and business users and for most of those it’s the residential users that vastly outnumber their business users and sometimes it shows with the experiences they offer. 

Business issue

Customers will base their experience on how competent and organised the people they’re dealing with are. We provide a range of diagnostic tools to support our ADSL broadband services, described by some of our Partners as the best in the industry. The other big benefit of working with us is that our skilled and experienced Support team is UK-based. 

Broadband Migration

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Stephen Proctor talks about Broadband Migration