Press release 20/04/2011
Gamma Telecom, the market leader for SIP trunking services and a
leading provider of Hosted IP Telephony services in the UK, has
entered the data market with its new Assured IP Services product.
This new capability enables channel partners to take market a
complete IP Telephony service of up to 30 channels which includes
the broadband and customer router. This service is supplied to them
by a single supplier, Gamma, who is 100% accountable for the
service provided.
Being able to support up to 30 concurrent calls and working to a
specified set of SLAs, the offering addresses a large proportion of
the IP Telephony market. Furthermore, the end-to-end design of the
service not only delivers improvements in quality and reliability,
but as there is only one point of contact for service issues,
channel partners can reduce their overall cost of support.
Comprehensive monitoring across all the service elements means that
if and when a problem occurs, Gamma support teams can get to the
nub of the issue fast.
With Assured IP Services, Gamma removes a lot of groundwork that
is required when getting the access service in place. Gamma's
systems are able to give an initial indication of how many channels
can be supported and remote testing confirms this before the
service is handed over. If any issues are encountered the order can
be cancelled without any penalty.
James Bushell, Head of Data Services at Gamma, said, "We've been
selling IP Telephony to SMEs since 2005 and the recurring theme
when reviewing market performance has been access and the
challenges that come with it. We tried selling our services with
various broadband products, but not as successfully as we'd hope
for. With BT Wholesale's 21CN access network really coming in to
its own, we took the decision to build our own broadband network to
support our IP Telephony services. We've designed this network to
specifically support IP voice and by having complete end-to-end
control and visibility of all service elements we are able to
provide a consistently high quality voice offering."
Wayne Cartwright, CEO of Communicate Better, and a Gamma channel
partner commented, "Gamma has always had the right idea about
providing as much of the end-to-end service as possible and to date
this approach has helped us a great deal with our success with IP
Telephony. By building their own broadband network to deliver their
voice services this gives our sales guys a lot more opportunities
for selling converged solutions. I am really excited about this new
Assured offering. Being able to offer up 30 concurrent telephone
calls opens up a whole new marketplace as we will be able to attack
all of the old ISDN 30 circuits!"
Gamma Assured IP Services will be available from the 10th of May
and will be followed by a full range of broadband services in July.
Q3/4 will see Gamma launch Ethernet services, including EFM,
supporting both voice and data access from a customer site.
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