The company is a member of the following industry bodies:
Association of Communication Services Providers
The ACSP promotes the value of competition in communications
services.
Fixed Service Providers Association
The FSPA is a representative body, recognised by Ofcom, for service
providers and resellers of fixed telephony services.
Federation of Communication Services
Ofcom requires every public communications provider in the UK to
provide its customers with an approved Code of Practice. Gamma
Business Communications Communications has successfully implemented
the following Codes of Practice approved by Ofcom:
• FCS Consumer Code of Practice
• FCS Sales and Marketing Code of Practice
• FCS Code of Practice on Complaint handling and Dispute
resolution
Gamma Business Communications Code of Practice (including our
basic code of practice for small business customers and our Code of
Practice for Premium Rate Services and NTS calls). Copies are
available.
Gamma Business Communications Sales and Marketing Code of
Practice
Copies are available.
Gamma Business Communications Code of Practice on Complaint
handling and dispute resolution.
We make every effort to ensure that our customers are happy with
the level of service, and the products and service they receive
from us. However, despite our best efforts, things can go wrong. We
take customer complaints very seriously and aim to resolve them
quickly and efficiently.
Our Code of Practice on Complaint Handling and Dispute
Resolution explains how customers can complain. The code also
provides information on how we deal with complaints and your right
to take unresolved complaints to Alternative Dispute Resolution.
You can download a copy of our complaints code (see left).
Alternatively, copies are available free of charge and on request
from our Customer Development Team on 0845 521 5000.