Careers

of rapid change and great opportunity, for both the company and a motivated individual. GNS offers a full range of communication products and services, and this position offers an opportunity to create new customer relationships and grow business through the promotion and sale of appropriate communications solutions.

The role reports to the Head of Sales, Gamma Network Solutions and is home based. Candidates should be based in the central belt of Scotland and available to travel (potentially nationwide) to visit customer sites and other Gamma Group offices on occasion.

The purpose of the role is to fulfil three primary objectives:

• Sell end-to-end managed communication services to the enterprise
• Maintain and manage internal and external relationships, as required to effectively meet the requirements of the role
• Contribute to the growth of the business

Key responsibilities include (but are not limited to):

• Identify, target and sign contracts with new customers
• Create and maintain an over-target sales pipeline
• Negotiate contracts in order to ensure best value to Gamma Network Solutions, as directed by senior management
• Maintain excellent relations with all Key Internal Stakeholders

• Run customer opportunities in a professional manner at all times
• Ensure that the Gamma Network Solutions proposition is properly presented
• Build relationships at multiple layers within each customer prospect
• Maintain an awareness of the prevailing UK market conditions and competitive landscape and exploit any opportunities arising from this knowledge
• Be an active and positive member of the Gamma Network Solutions sales team, contributing to ideas, projects and the development of colleagues at all times.

This is a targeted sales role which will be measured on monthly and quarterly intervals against the targets set. Commission payment is dependent on targets being met. This role requires a commercially astute, articulate candidate, who will be perceived as a skilled business partner, rather than a “sales person”.

Applications are welcomed from graduate-calibre candidates who can demonstrate a minimum of five years’ sales experience, of which four years must include data or voice communications. Knowledge of some or all of voice, data, mobile services and security products is highly desirable. Ideally you should have experience of managing and growing customer accounts for managed communications solutions, based primarily on true convergence and Ethernet technology. Ideally you should have knowledge and experience of selling high value Next Generation, Disruptive Technology.

Required skills:

• High levels of numeracy and literacy
• Intermediate to advanced level Excel, other strong PC skills
• Business writing skills
• Understanding of financial management principles
• Creative thinking
• Influential nature with consultative approach
• Negotiation skills
• Professionally trained in sales techniques, eg Holden Power (desirable).

Career advancement opportunities exist in Gamma Group for those who grasp them.  

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

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You should have a real passion for software development, but not just by working from a specification as a code-cutter. This role provides the opportunity to be involved in the whole software development lifecycle making positive contributions to the project you’re working on, at all levels.

You must:

• Have an excellent knowledge of Java, specifically Struts framework. Also Spring, Wicket, Javascript, AJAX, SOAP, XML/XSLT, JMS, JDBC and hibernate (see also below)
• Be comfortable creating user interfaces to communicate with databases and SOA implementations
• Have experience of creating and using web services and have a good grasp of XML based technologies
• Have experience of JDBC and hibernate
• Be familiar with database design techniques, eg normalisation
• Have familiarisation with SQL and preferably TSQL
• Have skills in database design, production, querying, support and maintenance.

We are seeking a smart and talented individual who knows how to work hard whilst still maintaining a fun and friendly attitude. You enjoy working within a team where there is a culture of learning and mutual respect: an environment where you can bring new ideas to the table and have them heard. Strong communication skills in written and spoken English are essential. You should be a creative problem-solver, quick to pick things up and keen to learn new skills, especially those relating to new technologies.

Career development opportunities exist in Gamma Group for those who grasp them. Gamma is a steadily growing company where successful candidates can still benefit from the “small company” culture.

Due to the fast-moving nature of our business and our recruitment, it can sometimes be necessary to bring forward the closing date for a vacancy. All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process. For this role, if called to interview, you may be asked to showcase some of your previous work in order to reinforce your experience.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

Apply for this job

for both the company and a motivated individual. GNS offers a full range of communication products and services, and this position offers an opportunity to create new customer relationships and grow business through the promotion and sale of appropriate communications solutions.

The role reports to the Sales Director of GNS and is based in Leatherhead, with travel required (potentially nationwide) to visit customer sites and other Gamma Group offices on occasion.

The purpose of the role is to fulfil three primary objectives:

• Sell end-to-end managed communication services to the enterprise
• Maintain and manage internal and external relationships, as required to effectively meet the requirements of the role
• Contribute to the growth of the business

Key responsibilities include (but are not limited to):

• Identify, target and sign contracts with new customers
• Create and maintain an over-target sales pipeline
• Negotiate contracts in order to ensure best value to Gamma Network Solutions, as directed by senior management
• Maintain excellent relations with all Key Internal Stakeholders

• Run customer opportunities in a professional manner at all times
• Ensure that the Gamma Network Solutions proposition is properly presented
• Build relationships at multiple layers within each customer prospect
• Maintain an awareness of the prevailing UK market conditions and competitive landscape and exploit any opportunities arising from this knowledge
• Be an active and positive member of the Gamma Network Solutions sales team, contributing to ideas, projects and the development of colleagues at all times.

This is a targeted sales role which will be measured on monthly and quarterly intervals against the targets set. Commission payment is dependent on targets being met. This role requires a commercially astute, articulate candidate, who will be perceived as a skilled business partner, rather than a “sales person”.

Applications are welcomed from graduate-calibre candidates who can demonstrate a minimum of five years’ sales experience, of which four years must include data or voice communications. Knowledge of some or all of voice, data, mobile services and security products is highly desirable. Ideally you should have experience of managing and growing customer accounts for managed communications solutions, based primarily on true convergence and Ethernet technology. Ideally you should have knowledge and experience of Next Generation, Disruptive Technology.

Required skills:

• High levels of numeracy and literacy
• Intermediate to advanced level Excel, other strong PC skills
• Business writing skills
• Understanding of financial management principles
• Creative thinking
• Influential nature with consultative approach
• Negotiation skills
• Professionally trained in sales techniques, eg Holden Power (desirable).

Career advancement opportunities exist in Gamma Group for those who grasp them.  

Please note that closing dates are subject to change without notice. All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

Apply for this job

Our goal is to turn the brightest talent into the very best professionals in the business.  It is not completely unselfish though.  We also use our placement programme as a way of seeking out people who we want to work with and we often offer students who do really well a full time job upon completion of their degree.

Applications are welcomed from candidates who enjoy working within a team where there is a culture of learning and mutual respect, working hard but still maintaining a fun and friendly attitude, and being able to share ideas.

Key skills required

• HTML / HTML5
• CSS
• Javascript
• Adobe Photoshop (or similar image manipulation software such as; Fireworks or GIMP)

Non-essential but highly desirable skills

• ASP.NET / C#
• XSLT
• AJAX
• Javascript frameworks such as jQuery
• Knowledge of Content Management Systems (CMS)
• Adobe Flash
• Adobe InDesign / Illustrator

Personal qualities, skills, education

• Good communicator at all levels
• Strong academic record (on track for 2:1 minimum)
• Excellent understanding of web design and development
• Problem solving skills

When applying, please provide details of your first and second year module grades and examples of your work (portfolio).

Due to the fast-moving nature of our business and our recruitment needs, it can be necessary to bring forward the closing dates of our vacancies. All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

AGENCIES: Strictly no agencies unless appointed by Gamma. Please do not attempt to contact Gamma to offer agency services. Speculative agency CVs will not be accepted

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We are currently looking to expand the team to further support the ongoing projects and general growth of business for Gamma.

As a result, we are inviting applications from suitably qualified graduates (2.1 or above).

You should have a real passion for software development, but not just by working from a specification as a code-cutter. This role provides the opportunity to be involved in the whole software development lifecycle making positive contributions to the project you’re working on, at all levels.

Required skills and qualities:

• Enjoy working with cutting-edge technologies
• Excellent understanding of database design techniques and SQL statements
• Experience in web-based user interface creation (HTML, CSS, AJAX, XML, Javascript)
• Good working knowledge of Java.

We are seeking smart and talented individuals who know how to work hard whilst still maintaining a fun and friendly attitude. You enjoy working within a team where there is a culture of learning and mutual respect: an environment where you can bring new ideas to the table and have them heard. Strong communication skills in written and spoken English are essential. You should be a creative problem-solver, quick to pick things up and keen to learn new skills, especially those relating to new technologies.

Career development opportunities exist in Gamma Group for those who grasp them. Gamma is a steadily growing company where successful candidates can still benefit from the “small company” culture. We have many years of experience working with software students and graduates, and our goal is to turn the brightest talent into the very best professionals in the business. The first two years in industry may be the most critical of your working life.

The closing date for this role is not set but we would encourage prompt application: due to the fast-moving nature of our business and our recruitment, it can sometimes be necessary to expediate a recruitment process. All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process. For this role, if called to interview, you may be asked to showcase some of your previous work in order to reinforce your experience (this could be from your academic studies or other work experience / placement experience).

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

Apply for this job

providing support to both telecom end users and channel partners.

The Customer Support Technician will act as a prime contact for all customer query types across faults and provisioning as well as being responsible for managing the completion of any activity to SLA and keeping the customer informed throughout the process.

Support will be provided across a range of products (both Gamma and 3^rd party) and a high degree of technical knowledge as well as the ability to articulate in a language understood by end users (potentially without a detailed understanding of the technology) will be essential.  In particular knowledge of broadband/data services will be key.

Duties will include:

Fault Management:

• Receive and correctly log customer reported service faults
• Complete full diagnostics with end users to enable a high percentage of fault resolution at first point of contact with a strong emphasis on and IPT and data products
• Ensure all faults are progressed & cleared within SLA – escalating to other internal and external teams as required
• Keep customers regularly updated during the period of their open fault
• Provide notice of any expected service disruption to customers

 Order placement and provisioning

• Place product orders using a variety of internal and external systems
• Clearly communicate timelines for provision to customers
• Jeopardy manage provision activities to ensure actioned within SLA
• Clearly communicate progress to the customer throughout the process
• Provisioning will be for both large scale complex projects and business as usual provisioning  requests

Customer Query resolution

• Identify potential churn risks, escalate accordingly into account management teams

Escalation Management:

• Escalate as necessary on behalf of the customer – both to the appropriate actioning team  and to line management
• Understand and use effectively/appropriately escalation paths to seek resolution for customer queries, ensuring the customer is updated throughout
• Conduct root cause on resolution of any incident/escalation to identify cause of failing  and preventative actions

Communications

• Provide clear customer communications via both email & phone contact
• Use appropriate (i.e. tailored to the callers telco knowledge) and professional language through customer communication

You will need to have at least 12 months telecommunications experience with a good working knowledge of broadband/data services being key. Preference will be given to candidates with previous VOIP support experience.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

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Duties will include:

• Maintenance of ISO22301 processes and documentation
• Support of operational managers ensuring that the following are maintained, reviewed and updated as required:
  • asset lists
  • risk assessments
  • business impact analysis
  • risk registers
  • Manage and co-ordinate Business Continuity rehearsals in support of operational managers. This will include planning and support of company-wide BC rehearsals
  • Provide a technical audit function, reviewing Gamma’s telecom and IT networks, looking for new risks which need to be assessed. This will involve close liaison with the operational teams.

The role is fairly wide-ranging across the breadth of processes within a large telecommunications company. The following areas of expertise would be considered useful:

Technical skills / experience:

• Experience of working under BSI / ISO / IMS standards
• Experience around Business Continuity standards such as BS25999 or the new ISO22301
• ITIL knowledge or qualifications
• IP Networks
• Data Centre / Telecom Facilities Management
• Transmission network, fibre, DWDM, CWDM, SDH
• VOIP networks
• Telecom switches such as Ericsson AXE10, System X, Nortel.

General skills / abilities / experience:

• Ability to work under pressure and in a fast-moving and changeable environment
• Self-motivated and very flexible, with a “can do” attitude
• Strong technical skills within a multi-disciplined environment (see technical skill requirements within this advertisement)
• At least 5 years’ operational experience within a telco, IT, Data Centre or Facilities environment
• Must be a self-starter, proactive, highly organised, and capable of working well with individuals at all levels in the organisation
• Good interpersonal skills with strong written and spoken English, strong analytical skills, as well as being innovative and dedicated
• A strong, dogmatic attitude to get under the surface, identify new risks, and manage them through the procedures and processes of the company.

Career development opportunities exist in Gamma Group for those who grasp them. This can include increased responsibility, variety, challenge, special projects and study / training opportunities, as appropriate. Gamma is a steadily growing company where successful candidates can still benefit from a “small company” culture.

Please note that due to the fast-moving nature of our business sometimes closing dates may be brought forward.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed on this role by Gamma’s HR department. Speculative agency CVs will not be accepted.

Apply for this job

increase penetration into existing customer accounts by using innovative and creative technical design. The role may be home-based or alternatively performed from a base in Newbury (Berkshire) or Old Street, London.

The successful candidate will ensure effective, technical pre sales support to our sales teams, both direct and Channel Partners, in association with the Gamma Hosted Voice, SIP Trunking and Data Services product sets.

Duties include:

• Supporting the development of business opportunities in conjunction with the sales team
• Where appropriate, providing consultancy to assist customers in the development of their managed data and voice requirements
• Understanding the customer requirement and, by using knowledge of the company’s products and services, translating these requirements into functional, effective and appropriate solutions
• Providing Technical Sales Support for bids and proposals for customers
• Producing functional design documentation for handover to engineering teams
• Validating appropriate order / solution documentation initiated by sales prior to submission to the build team, or, in the case of projects: briefing the project team to ensure they are able and equipped to deliver the solution
• Ensuring that customer solutions remain fit for purpose throughout their lifecycle by conducting regular customer reviews and initiating appropriate change
• Undertaking and managing projects related to testing new equipment and configurations in relation to the IP Telephony Products
• Keeping  the customer aware of emerging technologies, products and services developed by the business
• Formal training of the technical aspects of the IP Telephony services to the Gamma Channel Partners. The training to be undertaken as part of the Gamma Services Accreditation / Onboarding programme
• Providing product knowledge transfer to other members of the sales organisation to enhance their ability to use products to create customer solutions
• Developing and managing test strategies with PBX and IP Gateway manufacturers.

You will be working directly with a wide array of large enterprise customers across private and public sectors therefore you will possess excellent client facing presentation skills and be able to adopt a commercial, consultative approach.

The position will initially be focusing on the Gamma Hosted Voice product set, therefore you will be experienced in Pre Sales within the Telecommunications, Unified Communication and Collaboration space and have expertise in the following areas:

• Demonstrable experience within a pre sales / sales engineering / customer solutions position with both strong technical and commercial skills.
• 3+ years’ experience working in pre sales within a telecoms environment.
• Voice networking experience including: PABX, voice signalling protocols, IN Services and VoIP.

• Data networking experience desirable, including a good knowledge of the data market and product set.

• Excellent presentation skills required to undertake training delivery and the ability to present to all levels.
• Project Management skills.
• Excellent customer facing skills in supporting Channel Partners and direct end-user questions and requirements.
• Written presentation skills in producing technical sales proposals.
• High-level solution thinking and business process understanding, producing effective solutions.
• An ability to work closely with sales executives, with a proven knowledge of the sales cycle.
• Consultative approach to providing customer solutions and design .
• Knowledge of the UK SME / Channel Telecoms Market  

To apply for this role, please follow the directions on the careers page.

Please note that due to the fast-moving nature of our recruitment needs, it can be necessary to amend closing dates without notice. All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

Apply for this job

This includes physical and virtual stock, and the management of internal logistics, provisioning work threads, and supplier relationships.

We are looking for a strong, driven individual to manage and develop this area of the business. The successful candidate must be innovative, solution-focused and able to manage multiple activities in a technically complex and customer-focused environment.

Duties include:

Stock management & Provisioning

• Manage a team of Support Technicians completing provisioning activity – this will include simple provisions and managing multiple activities to deliver converged solutions
• Ensuring provisioning SLAs our met and where possible exceeded
• Identifying areas for improvement for delivery
• Maintain stock levels for a range of Gamma products
• Develop effective forecasting tools and processes to trigger reordering
• Work with product management teams to ensure best commercial terms
• Develop strong relationships with suppliers to deliver an excellent end-user experience throughout the provisioning process
• Develop processes to support the logistics process for any new products
• Develop a clear strategy based on customer experience / skill set / value for internal versus outsourced stock fulfilment

Supplier Management & Support Tasks:

• Develop a strong working relationship with Gamma & Gamma Business Communications support teams
• Represent Gamma at supplier and industry meetings as required 
• Drive supplier performance to achieve / exceed SLAs
• Maintaining service-affecting issues log and seeking resolution for customer impacting issues
• Attend Service Review Meetings with suppliers and customers as required
• Identifying areas for improvement and presenting these for consideration e.g. automation opportunities / process enhancements
• Responsible for delivering service which provides an excellent customer experience
• Escalate serious issues in a timely fashion to Gamma management
• Maintain appropriate documentation e.g. processes and procedures

Reporting:

• Collate / monitor daily, weekly and monthly figures
• Provide commentary on performance including identification of any risks / issues / areas for improvement and implementing recovery plans where key targets are not being met
• Provide weekly / monthly stats on stock levels and utilisation

Customer Satisfaction

• Identify potential churn risks, escalate accordingly into account management teams
• Ensure the customer experience is regularly evaluated, understand any gaps in terms of agent delivery and develop appropriate plans to improve

Escalation Management:

• Understand and use effectively / appropriately supplier escalation paths to seek resolution for queries
• Conduct root-cause-analysis on resolution of any incident / escalation to identify cause of failing  and preventative actions
• Implement improvements to prevent reoccurrence

Candidates must therefore have the capability to perform the above duties, and more / other duties as required. In particular, the following skills, knowledge, experience and qualities are required:

General Skills

• Experience of provisioning next generation products including Ethernet
• Excellent planning and organisational skills
• Supplier management
• Excellent communication
• Customer focus
• Ability to manage performance in other teams
• Results and quality focused
• Ability to innovate and deliver under pressure
• Be proactive in finding solutions

• Ability to understand complex telecommunications products
• Proactive and methodical approach to problem solving
• Strong PC skills using Microsoft Office and other windows operating systems

The role is full time but some out-of-hours work will be required. Candidates should also be able to travel to other Gamma UK offices from time to time, therefore flexibility is required.

Due to the fast moving nature of our business and our recruitment process, it can become necessary to fill roles sooner and to bring forward the closing dates of some roles.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

Apply for this job

This will cover new products and services being provided by Gamma and also in-life products and services. A key part of the role will also be to own the partner-facing knowledgebases, and to ensure that the content therein is tailored to reduce contact rates into the customer service function by enabling Gamma’s partner organisations to access the necessary support information. Duties will include:

• Knowledge Management
  • Identify required content for the knowledgebase through a combination of
    • liaison with key stakeholders to produce partner-specific information (eg product specifications) and
    • authoring content for use by internal teams and customers (eg scripts for troubleshooting).
• Updating and maintaining the knowledgebases to ensure all processes and documentation are current and valid.
• Translating new product process maps into a usable format for use on the knowledgebase.
• Monitoring inbound call reasons and ticket types, to identify potential gaps in partner knowledge, and to address accordingly.
• Service Improvement
  • Via partner and employee feedback and analysis of contact reasons, identify potential service gaps. Work alongside key stakeholders to deliver solutions to these gaps.
  • Attend Service Review Meetings with suppliers and customers as required.
  • Raising issues internally to product managers and externally to industry / suppliers / third parties.
  • Key player in assessing and defining the customer service support requirements for new products.
  • Customer Satisfaction
    • Utilise the data for Customer Satisfaction Surveys to identify potential areas for Service Improvement.
    • Be responsible for delivering initiatives that improve customer satisfaction.
    • Reporting
      • Collate/ monitor daily, weekly and monthly figures as required eg contact reasons, knowledgebase usage.
      • Produce weekly issues lists and project plans to track issues and improvements.
      • Provide commentary on performance including identification of any risks / issues / areas for improvement and implementing recovery plans where key targets are not being met.

 Candidates must therefore have the capability to perform the above duties, and more / other duties as required. In particular, the following skills, knowledge, experience and qualities are required:

• Ability to understand complex telecommunications products
• Knowledge and practical application of developing knowledgebases
• Excellent communication skills, including spoken and written English (business writing capabilities)
• Ability to influence, drive, motivate and manage members of other teams including virtual teams
• Proactive and methodical approach to problem solving
• Customer-, results-, detail- and quality-focused
• Strong PC skills using Microsoft Office and other windows operating systems
• A clear desire, ability and willingness to work in a rapidly evolving organisation, in which trust and responsibility is given to all, in which challenges and development opportunities are embraced, and in which accountability is recognised and rewarded by opportunities for progression.

Due to the fast moving nature of our business and our recruitment process, it can become necessary to fill roles sooner and to bring forward the closing dates of some roles.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

 Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

Apply for this job

Candidates should be area experts in IP / VOIP networks, products and services.

Duties include:

• Provide technical expertise in the requirement specification, configuration and testing of IP / VOIP network elements and network infrastructure
• Provide technical expertise in the design and testing of VOIP products and services
• Manage third parties / equipment vendors to ensure product requirements have been met
• Define IP / VOIP test plans / approaches and execute IP / VOIP test plans
• Assist with definition of success criteria for VOIP alpha / beta product trials
• Assist with the definition of operational support processes / operational handover
• Attend supplier / internal / customer meetings and represent the network engineering department at all levels
• Where necessary, provide IP / VOIP product training, documentation and 3rd level support
• Assist with business processes for provision and support of VOIP services
• Define IP / VOIP monitoring requirements and assist with the development of IP / VOIP network management tools and capabilities

Candidates should be able to display the following skills, knowledge and experience

• Detailed knowledge of core network routers and infrastructure
• Excellent communication and reporting skills
• Supplier management experience
• Technical project management experience
• Technical authoring
• Flexible approach to work and able to work under pressure
• 5+ years in a technical operations or engineering role within a Telco or ISP environment
• Hands-on experience of IP / VOIP network design, implementation and troubleshooting
• Hands on Cisco exposure backed up with a Cisco CCNP / CCDP or CCIE
• Good working knowledge of the following:
  • Layer 2 technologies – Ethernet, Frame Relay, HDLC, PPP, etc
  • Routing protocols – general IP routing, RIP, EIGRP, OSPF, BGP, IP Multicast, etc
  • IOS security - traffic filtering, authentication, authorization, etc
  • IOS Management - SNMP, RMON, NTP, etc
  • Transport systems - DWDM, SDH, ATM, etc
  • xDSL, QoS, DHCP, DNS, ENUM, NAT, POE, etc

Career development opportunities exist in Gamma Group for those who grasp them. This can include increased responsibility, variety, challenge and study / training opportunities, as appropriate. Gamma is a steadily growing company where successful candidates will benefit from the “small company” culture.

Due to the fast moving nature of our business and our recruitment, it can sometimes be necessary to bring forward the closing dates of vacancies.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process. Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

Apply for this job

Candidates should be area experts in VOIP networks, products and services.

Duties include:

• Provide technical expertise in the requirement specification, configuration and testing of VOIP network elements and network infrastructure
• Provide technical expertise in the design and testing of VOIP products and services
• Manage third parties / equipment vendors to ensure product requirements have been met
• Define VOIP test plans / approaches and execute VOIP test plans
• Assist with definition of success criteria for VOIP alpha / beta product trials
• Assist with the definition of operational support processes / operational handover
• Attend supplier / internal / customer meetings and represent the network engineering department at all levels
• Where necessary, provide VOIP product training, documentation and 3rd level support
• Assist with business processes for provision and support of VOIP services
• Define VOIP monitoring requirements and assist with the development of VOIP network management tools and capabilities

Candidates should be able to display the following skills, knowledge and experience

• Detailed knowledge of core network routers and infrastructure
• Excellent communication and reporting skills
• Supplier management experience
• Technical project management experience
• Technical authoring
• Flexible approach to work and able to work under pressure
• 5+ years in a technical operations or engineering role within a Telco or ISP environment
• Excellent working knowledge of VOIP protocols including SIP, SIP-I, H248 and H323
• Hands-on experience of VOIP network design, implementation and troubleshooting
• Hands on IP knowledge, preferably backed up with a Cisco CCNA / CCDP or CCNP accreditation
• Hands on Linux knowledge, preferably Redhat or Debian
• Hands on SBC experience, preferably Genband or Acme Packet
• Hands on experience with a major softswitch platform, i.e. Ericson, Genband, Sonus, Alcatel, etc.

Career development opportunities exist in Gamma Group for those who grasp them. This can include increased responsibility, variety, challenge and study / training opportunities, as appropriate. Gamma is a steadily growing company where successful candidates will benefit from the “small company” culture.

Due to the fast moving nature of our business and our recruitment, it can sometimes be necessary to bring forward the closing dates of vacancies.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process. Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

Apply for this job

The Project Manager is required to provide full life cycle customer focused project management for all products in the GNS portfolio.

This is a customer facing role to understand the full requirements and to scope out the end to end delivery of the solution. Candidates will be expected to have an understanding of the wider context of solution delivery relevant to the customer’s existing environment and to project manage the migration and delivery of the Gamma solution, owning the communications with the external customer and all internal customers at all times.

As such you will be expected to act as a key interface between the Customer, Sales, Presales, Operations, Solution Delivery and other business functions, including Key Suppliers.

Duties include:

Project Management:

• Act as part of the Gamma Network Solutions team, including a number of functions (Presales support, Business Development, Sales and Operational teams) with responsibility for:
  • Helping to define customer requirements.
  • Assisting with developing customer solutions using existing and new suites of Gamma products.
  • Developing customer project plans with corresponding team and customer communications to track progress against deliverables.
  • Project reporting and governance.
  • Support the coordination of full testing of customer solutions prior to delivery.
  • Identify issues internally and externally to customers – collating and managing appropriate issues and risks to resolution.
  • Attend meetings with customers as required.
  • Identify areas for improvement (product, system or process).
  • Responsible for delivering service which provides an excellent customer experience.
  • Escalate serious issues in a timely fashion.
  • Liaison with customer operational teams during the provisioning stages of a project.
  • Maintain specific documentation e.g. customer specifications, processes and training material.
  • Provide remote technical support to customers for ‘How do I?’ questions using a variety of media.
  • Liaising with third party suppliers as required.

Reporting:

• Produce customer highlight reporting, identifying risks and issues.
• Produce customer project plans and produce reporting against progress.
• Provide commentary on performance including identification of any risks / issues / areas for improvement and implementing recovery plans where key targets are not being met.

Communication:

• Act as a point of contact for customers during the project delivery phase of a solution.
• Complete data and billing analysis of customer’s estate.
• Demonstrate full understanding of the solution requirements and implementation phases and time scales.
• Act as a conduit between the customer, presales, Customer Development Managers and operation functions to resolve customer problems, risks and issues.
• The successful candidate is expected to be professional, courteous and diligent at all times.

Applications are welcomed from candidates with the following skills and abilities:

General

• Customer orientated with a dynamic and logical approach to fulfilling requirements.
• Excellent communicator able to interface at all levels and to people of varying technical capability.
• Results and quality focused.
• Responsive to change, operating within a fast-paced business telecommunications environment.
• Recognise opportunities for improvement across the business to develop our ability to provide customer solutions.

Skills and Abilities

• Demonstrable ability to take ownership and manage multiple customer projects of varying complexity.
• Demonstrable technical awareness and knowledge of IP based telephony systems.
• Competent user of Microsoft operating systems and applications: Microsoft Project, Office.
• IT related qualifications preferable.
• Ability to take ownership of issues and to resolve them promptly and efficiently
• It is essential that you are educated to tertiary level with minimum GCSE in English, Maths and Science.  A degree or equivalent is preferred.

PRINCE2 project management qualification is desirable, but we would consider candidates without the qualification if they are were willing to sit the exam as part of the on-going development of the role. Ideally, you'll have experience in delivering data and voice communication solutions, and you'll need to be a skilled communicator and experienced in managing a variety of stakeholders.

Reporting is a critical part of the role and as such, candidates should be able to demonstrate the status, risks and time scales of all current projects.

Location will primarily be at the Gamma offices in Hampshire; however business travel will be required for customer site visits. A current valid driving licence is desirable.

Due to the fast-moving nature of our business and our recruitment needs, it can be necessary to bring forward the closing dates of our vacancies. All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

AGENCIES: Strictly no agencies unless appointed by Gamma. Please do not attempt to contact Gamma to offer agency services. Speculative agency CVs will not be accepted

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and concentrating either on growth accounts or managed services, the role involves significant customer contact by telephone, email and occasionally in person (on customer visits) in order to manage the relationship and develop the services provided to the customer.

Gamma Business Communications is focussed on quality of service, the provision of excellent customer service, ownership and accountability, and timely responses to issues or queries from customers. The role involves a balance of managing, maintaining and developing existing customer accounts through promotion of additional services, together with participation in targeted campaigns in order to win new business. In addition, the Customer Development Manager maintains strong relationships with the Channel Partners who are promoting Gamma to their markets.

Duties include:

• Building rapport with customers, understanding their communications requirements, matching and promoting Gamma solutions, and gaining customer commitment.
• Accurate data capture of all relevant information to enable customer orders to be processed accurately and swiftly.
• Involvement with other Gamma departments to ensure swift resolution of any customer fault or query and updating the customer regularly with regard to progress.
• Written communication to customers to confirm important changes to their services (in line with company procedures).
• Use of numerous IT systems: candidates must be PC literate.

Success in this role is assessed by metrics including customer retention, new business identification, campaign success, quality of work, call handling quality, accuracy of data capture, and general workload management.

Applicants should be able to demonstrate strong customer service and administrative skills and experience. Preference is given to those who have worked within the telecommunications industry and who have a familiarity with a broad spectrum of communication services, eg voice, data, mobile, broadband, billing services. Some sales experience (eg desk-based account management in a B2B environment) would be advantageous.

Due to the fast-moving nature of our business and our recruitment needs, it can be necessary to bring forward the closing dates of our vacancies. All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

AGENCIES: Strictly no agencies unless appointed by Gamma. Please do not attempt to contact Gamma to offer agency services. Speculative agency CVs will not be accepted

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incorporate a range of key customer service activities providing support to both telecom end users and channel partners.

The Customer Support Technician will act as a prime contact for all customer query types across faults and provisioning as well as being responsible for managing the completion of any activity to SLA and keeping the customer informed throughout the process.

Support will be provided across a range of products (both Gamma and 3^rd party) and a high degree of technical knowledge as well as the ability to articulate in a language understood by end users (potentially without a detailed understanding of the technology) will be essential.  In particular knowledge of broadband/data services will be key.

Duties will include:

Fault Management:

• Receive and correctly log customer reported service faults
• Complete full diagnostics with end users to enable a high percentage of fault resolution at first point of contact with a strong emphasis on and IPT and data products
• Ensure all faults are progressed & cleared within SLA – escalating to other internal and external teams as required
• Keep customers regularly updated during the period of their open fault
• Provide notice of any expected service disruption to customers

Order placement and provisioning

• Place product orders using a variety of internal and external systems
• Clearly communicate timelines for provision to customers
• Jeopardy manage provision activities to ensure actioned within SLA
• Clearly communicate progress to the customer throughout the process
• Provisioning will be for both large scale complex projects and business as usual provisioning  requests

Customer Query resolution

• Identify potential churn risks, escalate accordingly into account management teams

Escalation Management:

• Escalate as necessary on behalf of the customer – both to the appropriate actioning team  and to line management
• Understand and use effectively/appropriately escalation paths to seek resolution for customer queries, ensuring the customer is updated throughout
• Conduct root cause on resolution of any incident/escalation to identify cause of failing  and preventative actions

Communications

• Provide clear customer communications via both email & phone contact
• Use appropriate (i.e. tailored to the callers telco knowledge) and professional language through customer communication

You will need to have at least 12 months telecommunications experience with a good working knowledge of broadband/data services being key. Preference will be given to candidates with previous VOIP support experience.

To apply for this role, please follow the directions on the careers page. All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

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the role involves significant customer contact by telephone, email and occasionally in person (on customer visits) in order to manage the relationship and develop the services provided to the customer.

Gamma Business Communications is focussed on quality of service, the provision of excellent customer service, ownership and accountability, and timely responses to issues or queries from customers. The role involves a balance of managing, maintaining and developing existing customer accounts through promotion of additional services, together with participation in targeted campaigns in order to win new business. In addition, the Customer Development Manager maintains strong relationships with the Channel Partners who are promoting Gamma to their markets.

Duties include:

• Building rapport with customers, understanding their communications requirements, matching and promoting Gamma solutions, and gaining customer commitment.
• Accurate data capture of all relevant information to enable customer orders to be processed accurately and swiftly.
• Involvement with other Gamma departments to ensure swift resolution of any customer fault or query and updating the customer regularly with regard to progress.
• Written communication to customers to confirm important changes to their services (in line with company procedures).
• Use of numerous IT systems: candidates must be PC literate.

Success in this role is assessed by metrics including customer retention, new business identification, campaign success, quality of work, call handling quality, accuracy of data capture, and general workload management.

Applicants should be able to demonstrate strong customer service and administrative skills and experience. Preference is given to those who have worked within the telecommunications industry and who have a familiarity with a broad spectrum of communication services, eg voice, data, mobile, broadband, billing services. Some sales experience (eg desk-based account management in a B2B environment) would be advantageous.

Due to the fast-moving nature of our business and our recruitment needs, it can be necessary to bring forward the closing dates of our vacancies. All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

AGENCIES: Strictly no agencies unless appointed by Gamma. Please do not attempt to contact Gamma to offer agency services. Speculative agency CVs will not be accepted

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The Business Analysts / Project Managers will manage portfolios of small projects. These projects will be brought in by Gamma’s sales team and will require the successful candidate to confirm the detailed technical requirements before delivering the projects through Gamma’s development teams.

The responsibilities will include:

• Working with the sales team or project sponsor to elicit requirements
• Define quality attributes, external interfaces, constraints, other non-functional requirements
• Manage the delivery of these requirements through Gamma’s development teams using agile development technologies
• Liaise with customer project managers as required
• Will either be working across many small projects at the same time, or on one large project.

The ideal candidates will:

• Be a confident and conscientious self-starter, organised, flexible, inquisitive, independent and self-aware
• Enjoy detailed work but also be able to take a broad view
• Be an open communicator
• Have a strong team work ethic
• Be commercially astute
• Be customer focussed (internal and external customers)

Applications are welcomed from candidates with a relevant degree and at least 5 years’ recent business analysis / project management experience. Skills required include interpersonal, analytical, project management, interviewing, listening, facilitation, modelling, observational and strong writing capabilities (technical and business orientated). Preference is given to those who have specific telecommunications knowledge and experience.

Please note that we are not looking for candidates from a financial analysis background.

If you wish to apply for this type of position, please submit your CV and covering letter to applications@gamma.co.uk. All direct applicants will be acknowledged by email. We may wish to interview you immediately with a view to contacting you as and when a vacancy arises, or we may wish to keep your application on file and to contact you for interview at a later date. We regularly review our “on file” applications. A full job description would be provided prior to interview.

AGENCIES: Strictly no agencies unless appointed by Gamma. Please do not attempt to contact Gamma to offer agency services. Speculative agency CVs will not be accepted.

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