Careers

Pricing is a technically complicated and vital part of the telecoms industry, and this role is one of the key areas of the business. It would suit someone looking for their first role in a finance environment.

Core activities will relate to pricing, but there is a good chance that the successful candidate will be asked to work on billing and revenue assurance activities as well. Duties include:

• Assisting with monthly bill runs
• Answering customer billing and pricing queries
• Working with other areas of the business, particularly the sales teams, to resolve pricing issues
• Checking and loading price proposals submitted by the sales team
• Analysis of pricing decisions and analysing our cost base
• Performing other ad-hoc billing / pricing activities, analysis and problem solving.

The successful candidate will have an ambition to build a career in a financial environment. He or she will have a preference for performing detailed work, a strong interest in systems and processes and will enjoy problem solving, taking the initiative, and driving solutions through to a successful conclusion. Gamma encourages continuing professional development and will support training for a professional financial qualification (CIMA, ACCA or other as appropriate).

Applicants must demonstrate the following:

• Minimum 300 UCAS points and a 2:1 degree (or higher) in a numerate, science or systems subject;
• Very strong working knowledge of Excel;
• The ability to rapidly assimilate understanding of large and complex systems;
• Logical and analytical mindset;
• Ability to influence and motivate others. Working alone, or with established formal or virtual teams in a changing environment will require candidates to be adaptable, positive and (self-) confident.
• Experience of programming languages (especially SQL) is desirable but not essential.
• Excellent English language skills, including business and technical writing capabilities.

Experience in the telecommunications industry is not necessary.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

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These projects will be brought in by Gamma's sales team and will require the successful candidate to confirm the detailed technical requirements before delivering the projects through Gamma's development teams. This role requires a mix of strong technical business analysis and project management skills and experience. Specific telecommunications knowledge and experience is helpful but not essential.

The responsibilities will include:

• Working with the sales team or project sponsor to elicit requirements
• Define quality attributes, external interfaces, constraints, other non-functional requirements
• Manage the delivery of these requirements through Gamma's development teams using agile development technologies
• Liaise with customer project managers as required
• Will either be working across many small projects at the same time, or on one large project.

The ideal candidate will:

• Be a confident and conscientious self-starter, organised, flexible, inquisitive, independent and self-aware
• Enjoy detailed work but also be able to take a broad view
• Be an open communicator
• Have a strong team work ethic
• Be commercially astute
• Be customer focussed (internal and external customers)

Applications are welcomed from candidates with a relevant degree and at least 5 years' recent business analysis / project management experience. Skills required include interpersonal, analytical, project management, interviewing, listening, facilitation, modelling, observational and strong writing capabilities (technical and business orientated).

Please note that we are not looking for candidates from a financial analysis background.

Career development opportunities exist in Gamma Group for those who grasp them. This can include increased responsibility, variety, challenge and study / training opportunities, as appropriate. Gamma is a steadily growing company where successful candidates will benefit from the "small company" culture.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

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technical and sales and administration, at all levels).

This new role adds strength to the team and emphasises Gamma's confirmed steady growth through careful and quality recruitment practices.

This is not a "recruitment consultant" role. It is not suitable for candidates from external recruitment backgrounds.

Candidates would be expected to get involved in any or all stages of the recruitment process:

• Assisting line managers with job description or competency identification
• Agreeing a recruitment plan for each role
• Negotiating advertising or agency rates
• Writing advertising copy
• Creating assessment matrices
• Interviewing and shortlisting
• Assessment Centre organisation and participation
• New starter administration

Career development opportunities exist in Gamma for those who grasp them. This role includes general HR administration duties, therefore there are options to develop through study such as CIPD.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

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This position reports to Head of Channel sales in Gamma Business Communications in Fareham.

The role requires a strong relationship-builder to manage and maintain internal and external relationships. Candidates should be able to display a high level of technical and commercial awareness and should ideally come from a telecoms sales background, preferably in the channel.

Specifically, key responsibilities are:

• Seek out and develop relationships with new channel partners
• Manage and develop relationships with existing channel partners
• Negotiating contracts and commitments with channel partners, working with them to understand and develop their business plans to build a long-lasting partnership
• Identify new revenue opportunities within each channel partner and develop strategies to maximise those opportunities
• Be an active, positive member of the Gamma Group sales teams, contributing to ideas, projects and the development of colleagues.

This is a targeted sales role which will be measured on monthly and quarterly intervals against the targets set. Commission payment is dependent on targets being met.

Applications are welcomed from graduate-calibre candidates who can demonstrate a minimum of five years' sales experience, of which 3 must include third party management. Knowledge of voice and data communications is key. High levels of numeracy and literacy are expected for this role, together with intermediate to advanced level Excel and other strong PC skills. Business writing skills and an understanding of financial management principles will also be required.

Career advancement opportunities exist in Gamma Group for those who grasp them.  

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

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the relationship and develop the services provided to the customer.

Gamma Business Communications is focussed on quality of service, the provision of excellent customer service, ownership and accountability, and timely responses to issues or queries from customers. The role involves a balance of managing, maintaining and developing existing customer accounts through promotion of additional services, together with participation in targeted campaigns in order to win new business. In addition, the Customer Development Manager maintains strong relationships with the Channel Partners who are promoting Gamma to their markets.

Duties include:

• Building rapport with customers, understanding their communications requirements, matching and promoting Gamma solutions, and gaining customer commitment.
• Accurate data capture of all relevant information to enable customer orders to be processed accurately and swiftly.
• Involvement with other Gamma departments to ensure swift resolution of any customer fault or query and updating the customer regularly with regard to progress.
• Written communication to customers to confirm important changes to their services (in line with company procedures).
• Use of numerous IT systems: candidates must be PC literate.

Success in this role is assessed by metrics including customer retention, new business identification, campaign success, quality of work, call handling quality, accuracy of data capture, and general workload management.

Applicants should be able to demonstrate strong customer service and administrative skills and experience. Preference is given to those who have worked within the telecommunications industry and who have a familiarity with a broad spectrum of communication services, eg voice, data, mobile, broadband, billing services. Some sales experience (eg desk-based account management in a B2B environment) would be advantageous.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

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with excellent communication skills and proven organisation skills. Key responsibilities of the role are:

• Events and hospitality: arranging roadshows, customer seminars and workshops, partner events, trade shows, hospitality and awards / gala dinners.
• Communications: assisting the marketing team with communications functions via Salesforce, including the maintenance and generation of distribution lists, and the production of e-casts.
• Website and Intranet management.
• Statistics and reporting on a monthly basis including lead capture, PR coverage, press cuttings and campaign impact and performance.
• Marketing administration: first contact point for phone and email enquiries, working with suppliers for promotional merchandise and printed collateral, liaising with design agencies, team administration for the marketing function(s) of Gamma group companies, branded stationery and business card ordering, production and issue of customer accreditation certificates / awards.
• Facilities administration as required to support the Newbury office. Responsible for the general appearance and tidiness of the office including all public areas.

Applications are welcomed from candidates from the following backgrounds:

• recent graduate with a Marketing or Business Studies Degree, looking for first graduate-level role, with demonstrable previous / vacation work in an office / marketing environment, or
• experienced marketing assistant or office administrator (minimum 2 years' solid experience) looking to gain further knowledge and skills and to develop professionally.

Requirements (minimum):

• excellent English language skills both spoken and written
• excellent knowledge of Microsoft Office applications
• specific telecommunications industry experience is not necessary, but applicants should have worked within marketing and have been involved in event-management.

Candidates should be prepared to travel within the UK for work (to other Gamma / customer / supplier / event sites), to include overnight stays. You should have a current, full driving licence and your own transport, as you will be required to drive within this role (mileage reimbursed). Some marketing events may occur out of normal office hours, and attendance will be required.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

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based on Ethernet, Broadband and IP-based voice services such as SIP trunking and hosted voice platforms.

Duties include:

• Taking ownership of provisioning and projects
• Building new and enhancing existing processes for the provisioning of converged services for voice and data, to a diverse range of customers
• Managing internal staff and resources to deliver solutions within timescales and budget
• Building and managing efficient and speedy communication channels between internal departments and external third-party suppliers
• Liaising with customer operations teams during the provisioning stages of project(s)
• Managing the interface with pre-sales and project teams to ensure that new orders are within specifications, are deliverable within timescales, and that resources are used efficiently and effectively
• Managing the handover of solutions and projects to other functions internally (eg support team, billing team, OSS team)
• Compiling and delivering effective documentation to ensure all parties understand the service delivered, including demarcation points, test plans and acceptable criteria
• Maintaining comprehensive records of all service delivery activity including project management activity
• Delivering regular management reports for orders and projects
• Working with the development and OSS teams to ensure processes and documentation are fully up to date and relevant for the services and products being delivered
• Identifying gaps and needs within service delivery processes and resources and owning and driving plans to deliver continuous service improvement

All candidates must:

• Have at least basic appreciation of the technologies in use (Ethernet, Broadband, LAN, WAN, VPN, VOIP, switched telephony (ISDN, PSTN, CPS, WLR, Number Portability))
• Be technically literate and numerate
• Be familiar with the tools and processes for service delivery
• Be a confident and conscientious self-starter, organised, flexible, inquisitive, independent and self-aware
• Be a strong, open, effective  communicator, both internally and externally and at all levels
• Have the desire, motivation and ability to work in an innovative and flexible environment where people are empowered and trusted to take on challenges, address them, and maintain internal and external customer satisfaction in a balanced, practical and commercially astute manner.

The ideal candidate will:

• Be qualified to degree level in a technical (telecommunications related) discipline
• Have 3 years' demonstrable expertise in provisioning, delivery and management of complex solutions within a converged data / voice environment
• Desirable: have experience of project / programme management
• Desirable: have experience of delivering Ethernet and Data Services from BT Wholesale or another Tier1 carrier
• Hold ITIL, Prince2, Six Sigma qualifications

Career development opportunities exist in Gamma Group for those who grasp them. This can include increased responsibility, variety, challenge and study / training opportunities, as appropriate. Gamma is a steadily growing company where successful candidates will benefit from the "small company" culture.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process.

Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

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(and, on occasion, existing) customers, in order to maximise opportunities for the sale of Gamma products and services.

The role requires a strong relationship-builder to manage and maintain internal and external relationships. Candidates should be able to display a high level of technical and commercial awareness and should ideally come from a telecoms sales background. The successful candidate will display an aptitude to be a skilled commercial business partner.

Duties are to:

• Seek out and develop relationships with new customers within vertical sectors, including
  • Web and software
  • Contact centres
  • Concierge services
  • Directories
  • Advertising and media sectors
  • Understand how the full Gamma portfolio may be moulded and adapted to develop and build bespoke solutions if required, and continually consider this for each customer
  • Negotiate contracts, commitments and set objectives with these customers, working with them to understand and develop their business plans to build a long-lasting partnership
  • Identify new revenue opportunities within each customer and develop strategies to maximise those opportunities
  • Ensure that customers are able to contact the appropriate support team and escalation point across all products and services
  • Be an active, positive member of the Gamma Group sales teams, contributing to ideas, projects and the development of colleagues.

This is a targeted commercial role which will be measured on monthly and quarterly intervals against the targets set. Commission payment is dependent on targets being met.

Applications are welcomed from graduate-calibre candidates who can demonstrate a minimum of five years' sales experience, of which 3 must include third party management. Knowledge of voice (and data) communications is key. High levels of numeracy and literacy are expected for this role, together with intermediate to advanced level Excel and other strong PC skills. Business writing skills and an understanding of financial management principles will also be required. All candidates should display the desire, ability and motivation to work in a rapidly evolving environment, where real trust and responsibility are embedded in the culture.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process. Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

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The service is now starting to see success with larger and more complex customers, where bespoke and complex solutions are often required. Development of these bespoke propositions and associated commercials will be a priority, thereafter driving the associated product marketing activities in this regard, whilst ensuring the off-the-shelf concept is maintained as an effective and profitable product option.

The role of Product Manager for Inbound Services sits within the Product team, reporting to the Head of Data Services, and is responsible for both product management and product marketing of Gamma's Inbound Services, covering the full Inbound product set, with responsibility for product enhancements and the full product lifecycle. Duties include:

• With the Head of Data Services and the Marketing Director: define and manage the product roadmap
• Pricing strategy and cost base management
• Market positioning, collateral, identifying and highlighting features and benefits
• Working closely with internal development teams, defining product requirements and project managing enhancements
• Training of internal staff and channel partners
• Understanding market requirements for channel partners and end-users
• Competitive analysis
• Market propositions for diverse channels-to-market

The success and performance of the Product Manager - Inbound Services will be assessed against metrics including quality of service, achievement within deadlines, and the overall success of the product against targets for market penetration.

Applications are welcomed from candidates with at least three years' experience of product marketing within the telecommunications industry, preferably with product management experience, covering the whole product lifecycle and including new product launch. In addition:

• a strong understanding of business-focused voice services
• experience of the channel-sales model and environment
• confident, polished presentation skills and abilities
• attention to detail
• excellent English language skills, including business writing capabilities
• desire, motivation and ability to work in a flexible and innovative environment.

Please note: this role is advertised as a 12 month fixed term position. Successful candidates are required to start employment before the end of February 2012.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process. Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

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This newly-created role will exist alongside the complementary roles of Technical Supervisor: the responsibility for direct team management, performance and coaching being with Team Supervisor, while Technical Supervisors have responsibility for service review and improvement, team and customer technical support, and acting as a key contact on the escalation path.

Support will be provided across a range of products (both Gamma and 3^rd party) and a high degree of technical knowledge as well as the ability to articulate in a language understood by end-users (potentially without a detailed understanding of the technology) will be essential. In particular knowledge of broadband/data & Ethernet services will be key.

Duties will include:

Team Management 

• Identify, set, measure and deliver team targets
• Monitor, manage and prioritise daily workload for team members
• Manage work threads to SLA escalating and resolving where necessary any potential risks or failures
• Perform regular appraisals for team members (monthly minimum)
• Provide training to all staff
• Provide performance feedback and development to address any gaps in reaching quantitative or qualitative targets within the team
• Perform  weekly quality checking
• Maintain team documentation e.g. processes, training material

Service Improvement 

• Responsible for identifying gaps in agent performance
• Responsible for measuring impact of any gaps
• Identify solutions to identified issues
• Support in the implementation of solutions
• Measure post implementation benefits

Reporting:

• Collate/ monitor daily, weekly and monthly figures
• Provide commentary on performance including identification of any risks / issues / areas for improvement and implementing recovery plans where key targets are not being met
• Provide weekly / monthly reports on team and workflow performance for discussion at team meetings, and for escalation into Senior Manager meetings

Customer Satisfaction

• Identify potential churn risks, escalate accordingly into account management teams
• Ensure the customer experience is regularly evaluated, understand any gaps in terms of agent delivery and develop appropriate plans to improve.

Candidates must therefore have the capability to perform the above duties, and more / other duties as required. In particular, the following skills, knowledge, experience and qualities are required:

• Be strong people managers, with proven success in managing high performance teams, innovative, solution focused and able to deliver multiple activities in a technically complex and customer focused environment.
• Excellent communication skills, including spoken and written English (business writing capabilities)
• Ability to influence, drive, motivate and manage members of teams including virtual teams
• Proactive and methodical approach to problem solving
• Strong PC skills using Microsoft Office and other windows operating systems
• A clear desire, ability and willingness to work in a rapidly evolving organisation, in which trust and responsibility is given to all, in which challenges and development opportunities are embraced, and in which accountability is recognised and rewarded by opportunities for progression.

Career development opportunities exist in Gamma for those who grasp them.

All direct applicants will be acknowledged by email. A full job description will be sent to candidates during the recruitment process. Strictly no agencies unless appointed by Gamma. Speculative agency CVs will not be accepted.

Apply for this job